Help Centre > FAQ
FAQ
Which size should I buy?
April Marie Swimwear is true to size, though we do recommend checking our size guide.
How do I know if an item is in stock?
All items displayed are in stock, however you’ll need to check the colour and size that applies to you.
If the size or colour you are looking for is out of stock, try our ‘wish list save option and email info@aprilmarieswimwear.com we value your feedback and will do everything to help you get the products you want. We can also notify you of when products are back in stock or if they are sold out’ option on the product page.
Alternatively contact our 24 hour service info@aprilmarieswimwear.com Ph 24/7 0425742775 if you need help finding similar style options.
Can I redeem my gift card online?
Yes, you can redeem your gift card online. To redeem your gift card, choose to redeem gift at checkout.
If you have any issues, please contact our customer care team info@aprilmarieswimwear.com
I have seen an item on the website and now it no longer appears. Do items come back in stock?
Yes, some products will come back in stock. Please check back on the site or contact our customer care team info@aprilmarieswimwear.com
Does April Marie swimwear ship to multiple addresses?
Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
How soon can I get my order and how much will it cost?
Our delivery timeframe is 1-3 business days for metropolitan areas (excluding Adelaide and Perth) and up to 14 days for regional areas.
For deliveries to Adelaide and Perth, please allow 1-5 business days.
For NZ orders, NZ Post is 2-4 business days.
Australia
All orders over AUD$150 FREE shipping.
Orders under AUD$150 AUD$10
New Zealand
All orders over NZD$150 FREE shipping.
Orders under NZD$150 NZD$20
My shipping address is incorrect on my order, how can I change this?
Once an order has been placed, no changes can be made.
We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.
Can I return or exchange my order?
We accept returns and exchanges within 30 days of purchase, provided you have the following:
- Proof of purchase (order number)
- Garment/s are in their original condition, with tags and hygiene stickers still attached.
Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
How do I return or exchange my order?
All returns and exchanges can be completed using the portal links below.
Submitting your return or exchange
Step 1: Go to My Account then click on the Returns tab to see your orders.
Step 2: If your order is within our 30 day policy, you’ll be able to select the order you’d like to return or exchange.
Step 3: Once selected, you’ll be directed to the Australia Post website.
Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.
Note: Keep your return reference number as this can be used to track your return via Australia Post.
Can I return or exchange an item that I bought from a stockist?
Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.
When will I receive my refund payment?
Refunds will be processed to the original payment method within 5 business days of April Marie Swimwear receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.
Note: April Marie Swimwear cannot be held accountable for banking institution processing timeframes.
Is it safe to use my credit card online at April Marie swimwear?
At April Marie Swimwear, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.
All orders are processed through a secure checkout system provided by Shopify Payments.
Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.