Help Centre > Returns
Returns
We accept returns and exchanges within 30 days of purchase, provided you have the following:
- Proof of purchase (order number)
- Item/s are in their original condition, with tags and hygiene stickers still attached.
We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
Refunds must be processed to the original payment method.
Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.
How to submit your online return
All returns and exchanges can be completed using the portal links below in Step 3.
Step 1: If you’re a Beach Club Member, go to My Account then click on the Returns tab to see your orders. If you checked out as Guest please click here.
Step 2: If your order is within our 30 day policy, you’ll be able to select the order you’d like to return or exchange.
Step 3: Once selected, you’ll be directed to the Australia Post website.
Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.
Note: Keep your return reference number as this can be used to track your return via Australia Post.
Please rest assured you can always reach out to our Customer Service Team who are more than happy to
Exchanges
All exchanges can be completed in the portal and we offer free exchanges within 30 days of purchase.
- April Marie Swimwear offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).
- Simply follow the returns process under ‘How to submit your online return’ but choose exchange.
- Refunds and exchanges will be processed within 5 business days of receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.
Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
Returns Policy
We accept returns within 30 days of purchase, provided you have the following:
- Proof of purchase (order number)
- Item/s are in their original condition, with tags and hygiene stickers still attached.
We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
Exchanges
All exchanges can be completed in the portal and we offer free exchanges within 30 days of purchase.
- April Marie Swimwear offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).
- Simply follow the returns process under ‘How to submit your online return’ but choose exchange.
- Refunds and exchanges will be processed within 5 business days of receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.
Please note: Unfortunately, we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.